Privacy Policy

We may collect and use the following information:

• • your name, job title and the organisation you work for;
• • contact details, including email address, telephone number, and billing and delivery addresses;
• • details of your enquiries, quotes and orders, including the products, quantities and branding requirements;
• • logos, artwork and other files you send us for personalising your products;
• • correspondence between you and our team, including emails and phone calls;
• • your marketing preferences;
• • information about how you use our website, collected through cookies and similar technologies.

Payments are processed securely by our payment providers. We do not store full card details.

We use your information to:

• • respond to your enquiries and prepare quotes;
• • process, produce and deliver your orders, including artwork proofs and approvals;
• • manage your account, invoices and payments;
• • keep accurate business and financial records;
• • improve our products, services and website;
• • send you news, offers and product updates, where you have not opted out;
• • meet our legal and regulatory obligations.

We only use your personal information where the law allows us to. We rely on:

• • Contract: to provide quotes, process orders, produce artwork proofs and deliver your products.
• • Legitimate interests: to respond to enquiries, run and improve our business, keep business records and send relevant marketing to business contacts. You can opt out of marketing at any time.
• • Consent: where we ask for it, such as for certain marketing emails and non-essential cookies. You can withdraw your consent at any time.
• • Legal obligation: for example, keeping financial records required by HMRC.

We will never sell, rent or lease your personal information. We share it only with trusted organisations that help us run our business and fulfil your orders, including:

• • product suppliers and decorators who manufacture and brand your products;
• • couriers and delivery partners;
• • providers of our website, customer relationship management, email and IT systems;
• • payment, banking and accounting providers;
• • AI service providers, as explained below;
• • professional advisers, such as our accountants and legal advisers.

These organisations may only use your information on our instructions and must keep it secure. We may also share information where required by law.

To help us respond quickly and accurately, our team uses business-grade AI tools. These help with tasks such as drafting email replies, summarising enquiries, and preparing quotes and product information. Our current AI provider is Anthropic (Claude), used under a business plan.

• • A person is always in charge. Everything we send you is reviewed by a member of the Mojo Promotions team. We do not make decisions about you using automated processing alone.
• • Your information is not used to train AI. Our provider acts as a data processor under a written data processing agreement. Under that agreement, the information we share may not be used to train its AI models.
• • We keep it to a minimum. We only share the information needed for the task, and we do not knowingly enter sensitive personal information into AI tools.
• • Your artwork and confidential information are handled with the same care as all other information you give us.

If you would prefer that your communications are not handled with the help of AI, please let us know at [email protected] and we will respect your request.

Some of our service providers, including our AI, email and IT providers, may process information outside the UK, for example in the United States or the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as a UK adequacy decision or the UK International Data Transfer Addendum approved by the Information Commissioner.

We keep customer and order records for six years after your last order, to meet accounting and legal requirements. Enquiries that do not lead to an order are kept for two years. We keep your marketing preferences until you unsubscribe or ask us to remove you. After these periods, your information is securely deleted.

If you wish to talk to us about any of these matters please visit our contact page and get in touch using your preferred method.

We are committed to keeping your information secure. We have suitable physical, electronic and managerial procedures in place to protect the information we collect, and we only work with service providers who do the same.

Our website uses cookies. These are small files placed on your device that help the website work and help us understand how visitors use it. We use this information to improve our website. You can accept or decline cookies through your browser settings. Declining some cookies may stop parts of the website from working properly.

We may send you information about our products, offers and news. You can opt out at any time by clicking the unsubscribe link in any of our emails, or by contacting us at [email protected].

Our website may contain links to other websites. We have no control over those websites and are not responsible for how they protect your information. Please read the privacy policy of any website you visit.

Under UK data protection law, you have the right to:

• • ask for a copy of the personal information we hold about you;
• • ask us to correct information that is inaccurate or incomplete;
• • ask us to delete your information;
• • ask us to restrict or stop using your information, including for direct marketing;
• • object to us using your information on the basis of legitimate interests;
• • ask for your information to be transferred to another organisation.

There is normally no charge for making a request, and we will respond within one month. To make a request, email [email protected] or write to us at Mojo Promotions Ltd, LCB, 31 Rutland St, Leicester, LE1 1RE.

If you have any concerns about how we use your information, please contact us first and we will do our best to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or on 0303 123 1113.